Gift vouchers
Book

Privacy policy

  1. The purpose of this policy is to inform users of the site www.arduen.com on how their personal data is collected and processed by :

    AR DUEN AUBERGE DE LA HARDOUINAIS
    LE BOURG - 22230 SAINT-LAUNEUC
    SIRET: 797 518 883 00021
    Email : contact@arduen.com
    Tel: +33 (0)2 96 56 14 59

    (hereinafter «AR DUEN»), as data controller, in accordance with Regulation (EU) 2016/679 of April 27, 2016 (RGPD).

     

  2. 1. Collected data

    AR DUEN may collect the following data:

    • First and last name

    • Email address

    • Phone number

    • Data required for reservation or stay

    • Billing data

    • Information sent via contact form

    • Browsing data (IP address, browser, pages viewed)

    • Cookie data

    Mandatory data are indicated at the time of collection.

     

  3. 2. Purposes of processing

    Data is collected for :

    • Managing contact requests

    • Management of reservations and accommodation services

    • Administrative and accounting management

    • Improving the site and the user experience

    • Sending commercial information, subject to consent

    • Audience measurement

     

  4. 3. Legal basis

    Treatments are based on :

    • on the performance of a contract (reservation, stay)

    • legitimate interest (service improvement)

    • on a legal obligation

    • on consent, particularly for non-essential cookies

     

  5. 4. Cookie management and consent (Axeptio)

    The site uses a cookie consent management solution provided by Axeptio.

    This solution enables :

    • to obtain the user's prior consent; ;

    • refuse or accept cookies by category; ;

    • ensure traceability of choices made; ;

    • block non-essential cookies until consent has been given.

    Cookies that are strictly necessary for the operation of the site are deposited without consent.

    Analytical or marketing cookies are only activated with the user's explicit consent.

    Users can modify their preferences at any time via the cookie management module accessible on the site.

     

  6. 5. Data recipients

    The data is intended for AR DUEN's internal services.

    It may be transmitted to technical service providers involved in site management (hosting, maintenance, reservation solution, Axeptio consent management solution).

    These service providers act as subcontractors and undertake to guarantee data confidentiality and security.

     

  7. 6. Shelf life

    Data is kept for a period of time proportionate to the purpose for which it was collected:

    • Prospect data: 3 years after last contact

    • Customer data: duration of contractual relationship + legal deadlines

    • Accounting data: 10 years

    • Cookies: 13 months maximum

     

  8. 7. Security

    AR DUEN implements appropriate technical and organizational measures to guarantee the security and confidentiality of personal data.

     

  9. 8. User rights

    In accordance with the RGPD, you have the following rights:

    • Right of access

    • Right of rectification

    • Right to erasure

    • Right to object

    • Right to limitation

    • Right to portability

    • Right to withdraw your consent

     

  10. You can exercise your rights by writing to :
    contact@arduen.com

    ID may be required if necessary.

    You also have the right to lodge a complaint with the CNIL.

    1.